If your question isn't here, call and ask. A
straight answer costs nothing.
What counts as a device?
Any Windows desktop, laptop or workstation you own. The first
one is included in the base price and each additional computer is added
at the listed per-device rate. Servers and network equipment need
more care than a membership covers, so they live on the Managed
IT plan.
How does the 20% member discount work?
Members pay 20% less on the labor for our services, like
repairs, tune-ups, setups, data transfers and remote sessions
that run past the free 15 minutes. The discount starts the day
your membership does and covers every service from then on; it
can't be applied to a job we're already working on. It does not
apply to parts, hardware or equipment, software licenses,
memberships or subscriptions of any kind, or work we have
already quoted at a set price. One discount at a time.
How does the 15 Minute Worry Free Fix work?
Start a remote session on a computer covered by your
membership. If we fix the problem within the first 15 minutes,
there is no charge at all. If it needs more time, we tell you
before continuing and your member discount applies to the rest.
Each separate problem gets its own free 15 minutes; continuing
work on the same problem doesn't restart the clock.
Do I have to sign a contract?
No. Lite and Pro are month to month; cancel anytime with no
cancellation fee. Managed IT works differently. It comes with
response-time commitments on our side, so it runs on a yearly
service agreement we walk through together.
I already have antivirus. Do I need this?
Your membership includes business-grade protection that we
install, watch and keep current for you, so you can stop paying
for store-bought antivirus. The difference isn't just the
software. It's that a technician is watching what it reports.
Which membership should I pick?
A home or home office with a computer or two wants Lite. A
small office that runs on Microsoft 365 and needs regular upkeep
is a fit for Pro. And a business with servers, several employees,
or a need for guaranteed response times belongs on Managed IT,
where a quote takes one conversation.
How do I sign up?
Call (321) 423-4621, open a
ticket, or email
support@xeontech.net
and say which plan you want. Setup happens over a secure remote
session, usually the same day, and we do the installing.